Privacy policy
Privacy Policy
This privacy policy is designed to assist you in understanding how Shikanzy Pty Ltd (Shikanzy) collects, uses and safeguards the information you provide to us when accessing our website (www.shikanzy.com) and using the services we provide on our website.
At Shikanzy keeping your personal information private is important to us and we do this in accordance with both Australian Law & the European Union General Data Protection Regulation 2016/679 (GDPR). We are committed to protecting the privacy of any information provided to us by our customers.
DATA COLLECTION
An integral part of the services we offer at Shikanzy include collecting personal information such as your name, address, phone number, email address and credit card details. Situations where we may be required to collect personal details from you include:
· Request to join our mailing list
· Purchasing products online
· Returns and Exchanges
· General enquiries
This data is used to manage and complete your orders, keep you up to date with promotional events, inform you of any changes to our website and for target advertising purposes. Unless required by law, Shikanzy do not disclose your personal details. We may share some of the personal information we collect with service providers, and contractors who help us provide particular services including re-targeting advertising services and providers. We assure you that your information will not be disclosed, except in the above circumstances.
WEBSITE CREDIT CARD SECURITY
Shikanzy website is HTTPS (Hyper Text Transfer Protocol Secure) that helps the site stay secure and is validated by a Secure Socket Layer (SSL) which encrypts your information as it is transmitted over the internet, ensuring your privacy and security.
Our website uses "cookies" - small data files or text sent that are stored by your web browser on your computer when you visit a website. Cookies enable you to shop on our websites and may be used in a variety of ways to enhance or personalise your online browsing and shopping experience. Cookies may eliminate the need to repeatedly enter the same information, enabling us to improve the content, reliability and functionality of our website, evaluate the effectiveness of advertising and track usage patterns. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. You may experience a loss of functionality as a result of configuring your web browser to not accept cookies.
TARGETED ADVERTISING
When you visit our website, our third-party service providers may also place cookies on your browsers for targeted advertising purposes.
Our website also determines and collects your IP address to gather aggregate demographic data. It is used to monitor the use of our website and to improve the content of our website through trend analysis and diagnose any server problems.
Shikanzy also uses pixels and tags to understand trends so we can provide an optimal browsing and shopping experience for our customers. Pixels allow us to gain more insights about our audience, send targeted messaging to users, and track the effectiveness of our campaigns.
IP addresses do not reveal your personal information.
SECURITY
The information that you provide to us is treated as strictly confidential and we have appropriate procedures in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure.
MARKETING COMMUNICATION
When you sign up to our mailing list, you are consenting to receive news & marketing material from Shikanzy. If you wish to unsubscribe to our mailing lists or update your preferences, please click on the links at the bottom of our email correspondence.
YOUR RIGHTS
While information is sought from you for the sole purpose of improving our service levels, you have the right to access or correct your personal information or opt out of direct marketing or to make a complaint if you believe your personal information has been mishandled. Please note that some of our services can only be provided if we have some of your information. Your information may also be used for the purpose of introducing other products that we believe might be of interest to you.
If you are concerned about our handling of your personal information, please let us know and we will endeavour to rectify this as soon as possible. Please email us at support@shikanzy.com.au.
PRIVACY POLICY CHANGES
The privacy policy may be updated and changed from time to time. We will notify our customers of any changes to these policies by updating this section of our website with an effective date at the bottom of this policy. If you have any questions regarding our privacy policy or any other matter, please email us at support@shikanzy.com
Updated 24June 2026